With over 20 years of progressive administrative experience spanning hands-on support to management, I specialize in streamlining operations, coordinating catastrophe claims response, and turning operational pain points into clear processes. I combine insurance industry knowledge with tools like Smartsheet and data visualization to improve transparency, reduce turnaround times, and support data-driven decisions.
Smartsheet • Process Design • Reporting
Implemented Smartsheet-based workflows and automated notifications that reduced claim turnaround time by ~18% and improved team visibility during catastrophe events.
Excel • Data Visualization • Cross-team Coordination
Designed an Excel dashboard for catastrophe event tracking to centralize claim data, expedite communication between departments, and enhance executive visibility.